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Privacy Policy

Privacy Policy
 

Fire Shield London Ltd
Effective Date: 17.06.2025
 

1. Introduction
 

Fire Shield London Ltd (“we”, “us”, “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data in accordance with the General Data Protection Regulation (GDPR) and other applicable data protection laws in the UK.
 

2. Who We Are
 

  • Company Name: Fire Shield London Ltd

  • Company Number: 16509150

  • Registered Address: Unit J, Franklin Ind Est, 20 Franklin Road, Penge, London, SE20 8HW

  • Email: office@fireshieldlondon.com

  • Phone: 0203 633 7749

  • Data Controller: Fire Shield London Ltd
     

3. What Personal Data We Collect
 

We may collect and process the following categories of personal data:

  • Contact Details: Full name, address, email address, phone number.

  • Business Information: Company name, job title, billing address.

  • Project Information: Site addresses, access instructions, project specifications.

  • Communication Data: Records of communications via email, phone, or web forms.

  • Payment Data: Invoices, bank details (if supplied for payment), and transaction history.

  • Technical Data (when using our website): IP address, browser type, usage data (via cookies).

We do not collect or process special category data (e.g. health data, biometric data) unless legally required or explicitly provided by you.
 

4. How We Collect Your Data
 

We collect data through:

  • Direct interactions (phone, email, meetings, or job site visits).

  • Our website (via contact forms or cookies).

  • Third-party referrals or contractors.

  • Publicly available sources (such as Companies House or industry directories).
     

5. Why We Collect Your Data
 

We collect and use personal data for the following purposes:

  • To respond to enquiries and provide quotations.

  • To manage and deliver fire door installation and fire stopping services.

  • To process payments and issue invoices.

  • To comply with legal and regulatory obligations.

  • For certification, compliance records, and insurance audits.

  • For internal record keeping and business analytics.
     

6. Lawful Basis for Processing
 

We process your data under the following lawful bases:

  • Contractual necessity: To fulfil contracts with clients, suppliers, and subcontractors.

  • Legal obligation: For accounting, tax, health & safety, and fire safety compliance.

  • Legitimate interest: To manage our operations, improve our services, and grow our business.

  • Consent: Where explicitly required (e.g. for marketing communications).
     

7. Data Sharing and Third Parties
 

We only share your personal data where necessary, including with:

  • Subcontractors or certified installers working under Fire Shield supervision.

  • Certification bodies (e.g. FIRAS, BM TRADA) for project sign-off.

  • Legal or regulatory bodies, when required.

  • Accountants, auditors, and professional advisors.

  • IT and cloud service providers who host or process data securely on our behalf.

We do not sell or rent your data to any third party.
 

8. Data Retention
 

We retain personal data for as long as necessary to fulfil the purposes for which it was collected, including for legal, regulatory, or reporting requirements. Typically:

  • Client/project data: up to 7 years after the end of the contract

  • Certification and compliance records: up to 10 years

  • Marketing preferences: until you withdraw consent
     

9. Your Rights Under GDPR
 

You have the following rights regarding your personal data:

  • Access – You can request a copy of your personal data.

  • Rectification – You can request correction of inaccurate data.

  • Erasure – You can request deletion of your data (subject to legal limitations).

  • Restriction – You can request we limit how we use your data.

  • Objection – You can object to certain uses of your data (e.g., marketing).

  • Portability – You can request your data be transferred to another party.

To exercise these rights, contact us at: office@fireshieldlondon.com
 

10. Data Security
 

We implement appropriate technical and organisational measures to safeguard your data, including:

  • Secure servers and encrypted communication

  • Role-based access control to sensitive information

  • Regular data audits and backups
     

11. Cookies and Website Usage
 

Our website may use cookies to improve user experience and track usage data. You can manage your cookie preferences through your browser settings.
 

12. Changes to This Privacy Policy
 

We may update this Privacy Policy from time to time. The latest version will always be posted on our website. We recommend checking this page regularly for updates.
 

13. Contact Us
 

If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us at:

Fire Shield London Ltd
Unit J, Franklin Ind Est, 20 Franklin Road, Penge, London, SE20 8HW
Email: office@fireshieldlondon.com
Phone: 0203 633 7749

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk.

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